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US-Registered Digital Agency · 5-Member Expert Team

We build digital
systems that convert,
scale & retain.

Webcrumbs delivers Shopify development, CRM engineering, custom web applications, and AI-powered automation for ambitious brands worldwide. Senior execution. Measurable outcomes.

50+ implementations delivered 5 specialist developers 100% Job Success Score Global clients · USA · UK · AU
Client Performance Dashboard
🛒
Shopify Revenue Uplift
+30%
↑ post-integration
🤖
Ticket Deflection Rate
45%
↑ within 30 days
🎯
CRM Close Rate Lift
+35%
↑ 90 days post-build
Response Time Reduction
−40%
↑ after Zendesk rebuild
Platforms & technologies we implement
Shopify Plus
HubSpot
Zendesk
Stripe
WooCommerce
PayPal
Salesforce
WordPress
Make.com
Shopify Specialists

Shopify Plus development
that drives revenue

Our Shopify team builds custom themes, integrates payment gateways, syncs 3PL fulfilment, and connects your entire marketing stack. We've taken DTC brands from Kickstarter to 300,000+ customers.

  • Custom Liquid Themes — Pixel-perfect storefronts built for conversion, not just aesthetics. Mobile-first, blazing fast.
  • Payment Integration — Stripe, PayPal, Afterpay, Klarna, and regional gateways wired in with full checkout customisation.
  • CRM & Helpdesk Sync — Shopify fulfilment data pushed directly into Zendesk or HubSpot — cutting order-related support tickets by up to 40%.
  • 3PL & Subscription Apps — ShipStation, Recharge, Klaviyo, Yotpo, and more — fully integrated and automated.
🎨
Custom Theme Development
Liquid, JavaScript, and CSS — fully bespoke themes with section customiser support. No page builder limitations.
🔗
App & API Integrations
Headless integrations with ERPs, CRMs, helpdesks, and marketing platforms via Shopify APIs and custom middleware.
💳
Checkout Customisation
Shopify Plus checkout.liquid editing, upsell flows, multi-currency, and B2B pricing rules.
📦
Post-Purchase Automation
Fulfilment sync, returns flows, review collection, and loyalty trigger automations built into your CRM.
All Services

Six disciplines.
One accountable team.

No junior handoffs. Every engagement is delivered by the specialist who scoped it.

🛒
Shopify Development

Custom Liquid themes, checkout customisation, app integrations, payment gateways, and CRM sync for DTC and B2B eCommerce brands.

Shopify PlusLiquidPayments
🎯
CRM Engineering

HubSpot, Zendesk, Freshdesk, and Salesforce — full builds, migrations, audits, and AI-powered automations that reduce cost and increase revenue.

HubSpotZendeskSalesforce
💻
Custom Web Applications

Laravel, React, and Node.js applications — from SaaS MVPs to enterprise portals. Full-stack delivery with API integrations, authentication, and CRM pipelines.

LaravelReactNode.js
🤖
AI & Automation

AI chatbots trained on your product data, deflecting 30–60% of support volume in 30 days. Make.com and REST API workflows eliminating manual ops work.

AI DeflectionMake.com14-day live
📈
SEO & Content Systems

Technical SEO, content strategy, and programmatic pipelines that build compounding organic traffic. Integrated into every web development deliverable.

Technical SEOContentAnalytics
⚙️
MCP Servers & Dev Tools

We publish AI tools and MCP servers built from real operational experience. HubSpot RevOps Assistant is live on MCPize — with more in development.

Live on MCPizeMCPRevOps
Custom Web Applications

Built for your
exact requirements.
No compromises.

Off-the-shelf software has limits. When your business logic, workflow, or customer experience demands something purpose-built, our development team delivers full-stack applications that integrate with every system you run.

From SaaS MVPs to complex internal tools, customer portals, booking systems, and data dashboards — we scope, architect, build, and hand over with documentation your team can maintain.

🏗️
SaaS Platforms
Multi-tenant applications with auth, billing, and API layers. Laravel + React, scoped for growth.
🖥️
Customer Portals
Branded self-service portals connected to your CRM, helpdesk, and order management systems.
📊
Data Dashboards
Real-time dashboards pulling from CRM, eCommerce, and ops platforms — custom metrics, custom views.
🔗
API & Middleware
Custom middleware connecting platforms that weren't designed to talk. REST, GraphQL, webhooks.
Rapid MVP Development
From validated concept to live product in 6–10 weeks. We scope aggressively, cut scope fat, and ship what matters first. Post-launch roadmap planning included.
Packages & Promotions

Outcome-led packages
built for fast-growing teams

High-impact engagements with defined outcomes, fixed investment, and 30-day post-launch support. No surprises.

🚀
Shopify Growth Bundle

Full Shopify Plus setup, CRM integration, and post-purchase automation — everything a growing DTC brand needs from day one.

  • Custom Liquid theme (mobile-first)
  • Stripe + PayPal checkout setup
  • Zendesk or HubSpot CRM sync
  • 3PL fulfilment integration
  • Email automation (Klaviyo)
  • 30-day post-launch support
$4,800
USD · one-time · 4–6 weeks
🤖
AI Support Transformation

AI deflection system + CRM audit + knowledge base rebuild. The fastest path from ticket overload to an automated support operation.

  • AI chatbot trained on your data
  • Zendesk / HubSpot integration
  • Full CRM audit & fix list
  • Knowledge base restructure
  • SLA redesign & agent training
  • 30-day deflection monitoring
$3,200
USD · one-time · live in 21 days
💼
Digital Agency Partner Pack

White-label CRM, Shopify, and automation delivery for digital agencies with overflow capacity needs. Silent execution, your brand.

  • White-label service delivery
  • Shopify + CRM + Automation
  • Dedicated account liaison
  • Priority 4-hour response
  • Agency-rate pricing
  • Monthly capacity planning call
$2,200
USD / month · retainer · 20hrs
50+CRM & platform implementations delivered
300k+Customers served on Shopify builds
5M+Support tickets processed annually
100%Job Success Score · 21,000+ hrs logged
How We Work

From first call to measurable result

01
Discovery Call

30 minutes. We listen to your stack, challenge, and goals — then give you an honest read on the fastest path to results.

02
Scoped Proposal

Fixed scope, defined KPIs, and a clear timeline. No templates — built around your exact situation.

03
Build & Deliver

Weekly updates, full documentation. You see progress throughout — never silence.

04
Launch & Own

Live validation against agreed KPIs, full handover, and 30-day support. Your team owns what we built.

Client Results

What clients say after we ship

★★★★★

"Rebuilt our entire HubSpot — pipelines, sequences, full automation. Close rate improved 35% within 90 days. These are the only people I'd trust with our CRM."

John McCullough
CEO, Shopping Feed — USA
★★★★★

"Cut our first-response time from 8 hours to 42 minutes. They didn't just configure software — they understood our customer journey and engineered around it."

Sarah C.
Head of CX, eCommerce — Australia
★★★★★

"Migrated Zendesk to HubSpot with zero data loss and zero downtime. Mapped every edge case, ran parallel systems, delivered something better than we started with."

Mark K.
COO, Professional Services — UK

Ready to build something that performs?

Free 30-min discovery call. Straight answers on what we'd build and how fast.

Services

What our team builds for you

Senior-level execution across Shopify, CRM, web applications, AI automation, and SEO. Every engagement includes 30-day post-launch support and full documentation.

🛒
Shopify Plus Development & Customisation

Our Shopify team has built for brands from Kickstarter to 300,000+ customers. We handle everything from custom Liquid themes to headless architecture, payment gateway setup, 3PL integrations, and CRM sync — with post-purchase automation built in.

Custom Theme Development

Bespoke Liquid themes with section customiser support. Mobile-first, Core Web Vitals optimised, and built for conversion. No page builder lock-in.

3–8 weeks
Payment & Checkout Setup

Stripe, PayPal, Afterpay, Klarna, and regional gateways. Checkout.liquid customisation, multi-currency, B2B pricing, and subscription billing with Recharge.

1–2 weeks
CRM & 3PL Integration

Shopify fulfilment data pushed into Zendesk, HubSpot, or Freshdesk automatically. ShipStation, logistics APIs, and post-purchase automations.

1–3 weeks
💻
Custom Web Application Development

When off-the-shelf doesn't fit, our 5-person development team builds from scratch. Laravel, React, Node.js — full-stack applications scoped for your exact workflow, with security, scalability, and maintainability built in from day one.

SaaS Platform Development

Multi-tenant applications with auth systems, Stripe billing, admin dashboards, and API layers. MVP to production, scoped for growth.

6–14 weeks
Customer & Partner Portals

Branded portals connected to your CRM, helpdesk, or eCommerce platform. Role-based access, real-time data, and white-label-ready.

3–8 weeks
API Middleware & Integrations

Custom middleware connecting platforms that weren't designed to talk. REST, GraphQL, webhooks, and event-driven architectures.

1–4 weeks
🎯
CRM Engineering — HubSpot · Zendesk · Freshdesk

We've administered Zendesk for 1,000+ agents and built HubSpot automation for enterprise organisations. We know the difference between configuration and transformation — and we deliver the latter.

CRM Audit

Full review of workflows, data hygiene, SLAs, routing, and automation gaps. Prioritised fix list with estimates delivered in writing.

3–5 days
Full CRM Implementation

Pipeline architecture, automation flows, third-party integrations, dashboards, and team onboarding. From blank portal to revenue-ready.

2–6 weeks
CRM Migration

Zero data loss migrations with full field mapping, tag preservation, and parallel running. 150k+ tickets migrated with no downtime.

2–4 weeks
🤖
AI Ticket Deflection & Business Automation

AI chatbots trained on your actual product documentation and historical ticket data. Consistently achieving 30–60% deflection within 30 days. Live in 14 days, with Make.com and Zapier workflows that eliminate manual operations work.

AI Deflection System

GPT chatbot trained on your knowledge base and tickets. Native Zendesk/HubSpot/Freshdesk integration with intelligent human escalation.

14 days · most requested
Make.com & API Automation

Cross-platform automations connecting CRM, helpdesk, eCommerce, payments, and fulfilment. Custom REST APIs where platforms don't talk.

1–3 weeks
RevOps Dashboards

Custom reporting in Zendesk Explore, HubSpot, or Data Studio. CSAT, SLA breach, pipeline velocity, and agent productivity in one view.

1–2 weeks
📈
SEO & Content Systems

Technical SEO, content strategy, and programmatic pipelines designed to build compounding organic growth. SEO is embedded into every web development engagement — you never start from zero.

Technical SEO Audit & Fix

Core Web Vitals, crawlability, schema, site architecture, and internal linking. Developer-ready fix tickets, not vague recommendations.

1–2 weeks
Content Strategy

Keyword research, topic clusters, editorial calendar, and writer briefings. We produce or brief — whichever works for your team.

Ongoing
Programmatic SEO

Data-driven page generation at scale for eCommerce and SaaS. Automated publishing pipelines with structured data markup.

3–6 weeks setup

Not sure where to start?

Tell us what's broken. We'll give you a straight answer.

Tools & Blog

Built from real operations

We publish MCP servers, automation templates, and practical guides from 14+ years in the engine room. No thought leadership fluff.

Published AI Tools

MCP Servers live now

Available on MCPize. Connect AI models directly to your CRM and support stack.

Live Free tier available

HubSpot RevOps Assistant MCP

Connects AI agents directly to HubSpot CRM for revenue operations tasks. Query contacts, deals, tickets, and reports. Built by our team from real enterprise RevOps workflows — not a tutorial. Used by RevOps specialists, HubSpot admins, and sales ops teams.

HubSpotRevOpsMCP ServerPipeline visibilityAI agents
View on MCPize →
🔧
Coming Soon

Zendesk Triage Intelligence MCP

Train on your historical ticket data for AI-powered classification and routing. No Zendesk workflow reconfiguration needed.

Join waitlist →
Coming Soon

CRM Audit Self-Assessment

47-point scored audit for HubSpot and Zendesk portals. Free prioritised fix report in under 10 minutes.

Notify me →
Coming Soon

Shopify ↔ Zendesk Sync Template

The Make.com template that cut order-related tickets by 40%. Plug-and-play Shopify fulfilment sync for Zendesk.

Notify me →

Blog & Guides

From the engine room

Practical writing from people who've migrated 150k tickets, deflected 45% of support volume, and shipped 50+ CRM systems.

🤖
AI · Deflection
How We Deflected 45% of Zendesk Tickets in 30 Days

The exact workflow — GPT bot trained on 18 months of ticket history. Zero Zendesk code changes required.

May 2025 · 8 minRead →
🔄
CRM · Migration
Migrating 150k Tickets: Freshdesk to Zendesk with Zero Data Loss

Field mapping, tag preservation, parallel running, and post-migration QA — the full playbook.

Apr 2025 · 12 minRead →
🎯
HubSpot · RevOps
The 47-Point HubSpot Audit We Run for Every New Client

Dirty data and broken workflows are costing you pipeline velocity. Here's the full checklist.

Mar 2025 · 10 minRead →
🛒
Shopify · Automation
Syncing Shopify Fulfilment Into Zendesk — Cut Tickets by 40%

How we surfaced order data inside Zendesk for a 300k-customer DTC brand and slashed support load.

Feb 2025 · 9 minRead →
Automation · Make.com
5 Make.com Scenarios Every eCommerce Team Should Be Running

Abandoned cart recovery to post-purchase CRM sync — the five highest-ROI Shopify automations we've shipped.

Jan 2025 · 7 minRead →
🏗️
MCP · AI Tooling
What Are MCP Servers — and Why RevOps Teams Need One

How Model Context Protocol servers connect AI tools to your live CRM data — and what we built.

Apr 2026 · 6 minRead →
About Webcrumbs

A team that ships, not slides

US-registered digital agency. Senior execution, offshore efficiency. Shopify, CRM, web applications, and AI automation for ambitious global brands.

Who We Are

Built to execute,
not just advise

Webcrumbs was incorporated in the United States to bridge the gap between offshore talent and enterprise-grade delivery. We're a hands-on team — not a marketplace, not a project management layer. We build systems, migrate data, and ship products.

Our leadership brings 14+ years operating inside the systems we build — including Zendesk administration for 1,000+ agents at Upwork Inc. and HubSpot automation for national enterprise organisations. That operational depth runs through every project we deliver.

We serve clients across the USA, UK, Australia, South Africa, and globally. Our team covers multiple timezone overlaps so you always have a responsive point of contact.

5
Specialist developers on the team
14+
Years in CRM, web & automation
50+
CRM implementations delivered
4
Continents served — USA, UK, AU, Africa
REGISTERED ENTITY
Webcrumbs LLC · Incorporated in the United States
Serving global clients · USA · UK · Australia · Global
The Team

Specialists, not generalists

Every team member owns their craft. No handoffs to juniors.

Rakibul
Md Rakibul Islam
Founder · CRM & Automation Lead
HubSpotZendeskRevOps
👩‍💻
Full-Stack Developer
Web Applications Lead
ReactLaravelMySQL
🛒
Shopify Developer
eCommerce Specialist
Shopify PlusLiquidAPIs
📈
SEO Strategist
Organic Growth Lead
Tech SEOContentAnalytics
🔗
Automation Engineer
Integration Specialist
Make.comZapierAPI
🎨
UI/UX Designer
Design & Front-End
FigmaHTML/CSSUX
How We Operate

The Webcrumbs standard

⚙️
We build, not advise

Same specialist who scoped the project executes it. No juniors. No project management layers between you and the work.

📏
Fixed scope. No surprises.

Scope, timeline, and investment defined before we start. If anything changes, we tell you first and we decide together.

📊
KPIs before day one

Measurable outcomes agreed upfront. Ticket deflection, close rate, resolution time — you know exactly what success looks like.

📁
You own everything

Full documentation, SOPs, and handover training on every project. Your team is self-sufficient after we leave.

🌏
Senior quality, global scale

US-registered, globally distributed team. Senior-level delivery at rates that make sense for your growth stage.

🔒
Security by default

GDPR-compliant processes, role-based access, audit logs. Non-negotiable on every CRM and data project.

Pricing

Clear investment.
Defined outcomes.

All engagements are fixed-scope with agreed KPIs and 30-day post-launch support included. No surprises.

Project Engagements

One-time deliverables

CRM Audit

Deep-dive into your existing HubSpot or Zendesk setup. Prioritised fix list delivered in writing.

$490
USD · 3–5 business days
  • Full workflow & automation review
  • Data hygiene assessment
  • SLA & routing analysis
  • Prioritised fix list with time estimates
  • 30-minute debrief call
Shopify Plus Build

Custom theme, payment setup, CRM sync, and automation for DTC brands ready to scale.

$4,800+
USD · 4–6 weeks
  • Custom Liquid theme (mobile-first)
  • Stripe + PayPal checkout setup
  • CRM integration (HubSpot / Zendesk)
  • 3PL logistics sync
  • Post-purchase automation
  • 30-day support included

Monthly Retainers

Ongoing partnership

Essentials

Consistent CRM and web optimisation without a full-time hire.

$1,400
USD / month · 10 hrs · month-to-month
  • 10 hours/month specialist work
  • Priority support — 8hr response
  • Monthly performance review
  • Workflow updates & fixes
Enterprise

Dedicated senior capacity for complex, multi-platform environments.

$4,000
USD / month · 40 hrs · 3-month minimum
  • 40 hours/month dedicated
  • Same-day response SLA
  • Weekly strategy sessions
  • Unlimited platform scope
  • Team training & SOPs
  • Custom MCP development

All prices USD. Custom scopes available — contact us for a tailored proposal.

Contact

Let's build something that performs

No pitch decks. A straight conversation about your challenge and the fastest path to results.

Start a conversation

We respond within 24 hours. For urgent projects, mention your timeline and we'll prioritise your onboarding.

✉️
Email
hello@webcrumbs.co
💼
LinkedIn
linkedin.com/in/rakibul
🏢
Company
Webcrumbs LLC · US-Registered
🌏
Serving
USA · UK · Australia · Global
⚡ FAST-TRACK OPTION

AI ticket deflection live in 14 days. Mention it in your message and we'll get you onboarded the same week.

Send us a message

✅ Message received — we'll be back within 24 hours.