Webcrumbs delivers Shopify development, CRM engineering, custom web applications, and AI-powered automation for ambitious brands worldwide. Senior execution. Measurable outcomes.
Our Shopify team builds custom themes, integrates payment gateways, syncs 3PL fulfilment, and connects your entire marketing stack. We've taken DTC brands from Kickstarter to 300,000+ customers.
No junior handoffs. Every engagement is delivered by the specialist who scoped it.
Custom Liquid themes, checkout customisation, app integrations, payment gateways, and CRM sync for DTC and B2B eCommerce brands.
HubSpot, Zendesk, Freshdesk, and Salesforce — full builds, migrations, audits, and AI-powered automations that reduce cost and increase revenue.
Laravel, React, and Node.js applications — from SaaS MVPs to enterprise portals. Full-stack delivery with API integrations, authentication, and CRM pipelines.
AI chatbots trained on your product data, deflecting 30–60% of support volume in 30 days. Make.com and REST API workflows eliminating manual ops work.
Technical SEO, content strategy, and programmatic pipelines that build compounding organic traffic. Integrated into every web development deliverable.
We publish AI tools and MCP servers built from real operational experience. HubSpot RevOps Assistant is live on MCPize — with more in development.
Off-the-shelf software has limits. When your business logic, workflow, or customer experience demands something purpose-built, our development team delivers full-stack applications that integrate with every system you run.
From SaaS MVPs to complex internal tools, customer portals, booking systems, and data dashboards — we scope, architect, build, and hand over with documentation your team can maintain.
High-impact engagements with defined outcomes, fixed investment, and 30-day post-launch support. No surprises.
Full Shopify Plus setup, CRM integration, and post-purchase automation — everything a growing DTC brand needs from day one.
AI deflection system + CRM audit + knowledge base rebuild. The fastest path from ticket overload to an automated support operation.
White-label CRM, Shopify, and automation delivery for digital agencies with overflow capacity needs. Silent execution, your brand.
30 minutes. We listen to your stack, challenge, and goals — then give you an honest read on the fastest path to results.
Fixed scope, defined KPIs, and a clear timeline. No templates — built around your exact situation.
Weekly updates, full documentation. You see progress throughout — never silence.
Live validation against agreed KPIs, full handover, and 30-day support. Your team owns what we built.
"Rebuilt our entire HubSpot — pipelines, sequences, full automation. Close rate improved 35% within 90 days. These are the only people I'd trust with our CRM."
"Cut our first-response time from 8 hours to 42 minutes. They didn't just configure software — they understood our customer journey and engineered around it."
"Migrated Zendesk to HubSpot with zero data loss and zero downtime. Mapped every edge case, ran parallel systems, delivered something better than we started with."
Free 30-min discovery call. Straight answers on what we'd build and how fast.
Senior-level execution across Shopify, CRM, web applications, AI automation, and SEO. Every engagement includes 30-day post-launch support and full documentation.
Our Shopify team has built for brands from Kickstarter to 300,000+ customers. We handle everything from custom Liquid themes to headless architecture, payment gateway setup, 3PL integrations, and CRM sync — with post-purchase automation built in.
Bespoke Liquid themes with section customiser support. Mobile-first, Core Web Vitals optimised, and built for conversion. No page builder lock-in.
Stripe, PayPal, Afterpay, Klarna, and regional gateways. Checkout.liquid customisation, multi-currency, B2B pricing, and subscription billing with Recharge.
Shopify fulfilment data pushed into Zendesk, HubSpot, or Freshdesk automatically. ShipStation, logistics APIs, and post-purchase automations.
When off-the-shelf doesn't fit, our 5-person development team builds from scratch. Laravel, React, Node.js — full-stack applications scoped for your exact workflow, with security, scalability, and maintainability built in from day one.
Multi-tenant applications with auth systems, Stripe billing, admin dashboards, and API layers. MVP to production, scoped for growth.
Branded portals connected to your CRM, helpdesk, or eCommerce platform. Role-based access, real-time data, and white-label-ready.
Custom middleware connecting platforms that weren't designed to talk. REST, GraphQL, webhooks, and event-driven architectures.
We've administered Zendesk for 1,000+ agents and built HubSpot automation for enterprise organisations. We know the difference between configuration and transformation — and we deliver the latter.
Full review of workflows, data hygiene, SLAs, routing, and automation gaps. Prioritised fix list with estimates delivered in writing.
Pipeline architecture, automation flows, third-party integrations, dashboards, and team onboarding. From blank portal to revenue-ready.
Zero data loss migrations with full field mapping, tag preservation, and parallel running. 150k+ tickets migrated with no downtime.
AI chatbots trained on your actual product documentation and historical ticket data. Consistently achieving 30–60% deflection within 30 days. Live in 14 days, with Make.com and Zapier workflows that eliminate manual operations work.
GPT chatbot trained on your knowledge base and tickets. Native Zendesk/HubSpot/Freshdesk integration with intelligent human escalation.
Cross-platform automations connecting CRM, helpdesk, eCommerce, payments, and fulfilment. Custom REST APIs where platforms don't talk.
Custom reporting in Zendesk Explore, HubSpot, or Data Studio. CSAT, SLA breach, pipeline velocity, and agent productivity in one view.
Technical SEO, content strategy, and programmatic pipelines designed to build compounding organic growth. SEO is embedded into every web development engagement — you never start from zero.
Core Web Vitals, crawlability, schema, site architecture, and internal linking. Developer-ready fix tickets, not vague recommendations.
Keyword research, topic clusters, editorial calendar, and writer briefings. We produce or brief — whichever works for your team.
Data-driven page generation at scale for eCommerce and SaaS. Automated publishing pipelines with structured data markup.
Tell us what's broken. We'll give you a straight answer.
We publish MCP servers, automation templates, and practical guides from 14+ years in the engine room. No thought leadership fluff.
Available on MCPize. Connect AI models directly to your CRM and support stack.
Connects AI agents directly to HubSpot CRM for revenue operations tasks. Query contacts, deals, tickets, and reports. Built by our team from real enterprise RevOps workflows — not a tutorial. Used by RevOps specialists, HubSpot admins, and sales ops teams.
Train on your historical ticket data for AI-powered classification and routing. No Zendesk workflow reconfiguration needed.
Join waitlist →47-point scored audit for HubSpot and Zendesk portals. Free prioritised fix report in under 10 minutes.
Notify me →The Make.com template that cut order-related tickets by 40%. Plug-and-play Shopify fulfilment sync for Zendesk.
Notify me →Practical writing from people who've migrated 150k tickets, deflected 45% of support volume, and shipped 50+ CRM systems.
The exact workflow — GPT bot trained on 18 months of ticket history. Zero Zendesk code changes required.
Field mapping, tag preservation, parallel running, and post-migration QA — the full playbook.
Dirty data and broken workflows are costing you pipeline velocity. Here's the full checklist.
How we surfaced order data inside Zendesk for a 300k-customer DTC brand and slashed support load.
Abandoned cart recovery to post-purchase CRM sync — the five highest-ROI Shopify automations we've shipped.
How Model Context Protocol servers connect AI tools to your live CRM data — and what we built.
US-registered digital agency. Senior execution, offshore efficiency. Shopify, CRM, web applications, and AI automation for ambitious global brands.
Webcrumbs was incorporated in the United States to bridge the gap between offshore talent and enterprise-grade delivery. We're a hands-on team — not a marketplace, not a project management layer. We build systems, migrate data, and ship products.
Our leadership brings 14+ years operating inside the systems we build — including Zendesk administration for 1,000+ agents at Upwork Inc. and HubSpot automation for national enterprise organisations. That operational depth runs through every project we deliver.
We serve clients across the USA, UK, Australia, South Africa, and globally. Our team covers multiple timezone overlaps so you always have a responsive point of contact.
Every team member owns their craft. No handoffs to juniors.

Same specialist who scoped the project executes it. No juniors. No project management layers between you and the work.
Scope, timeline, and investment defined before we start. If anything changes, we tell you first and we decide together.
Measurable outcomes agreed upfront. Ticket deflection, close rate, resolution time — you know exactly what success looks like.
Full documentation, SOPs, and handover training on every project. Your team is self-sufficient after we leave.
US-registered, globally distributed team. Senior-level delivery at rates that make sense for your growth stage.
GDPR-compliant processes, role-based access, audit logs. Non-negotiable on every CRM and data project.
All engagements are fixed-scope with agreed KPIs and 30-day post-launch support included. No surprises.
Deep-dive into your existing HubSpot or Zendesk setup. Prioritised fix list delivered in writing.
Full AI deflection system live in 14 days. 30–60% ticket deflection, measurable within 30 days.
Custom theme, payment setup, CRM sync, and automation for DTC brands ready to scale.
Consistent CRM and web optimisation without a full-time hire.
Continuous optimisation, new builds, and priority access across all services.
Dedicated senior capacity for complex, multi-platform environments.
All prices USD. Custom scopes available — contact us for a tailored proposal.
No pitch decks. A straight conversation about your challenge and the fastest path to results.
We respond within 24 hours. For urgent projects, mention your timeline and we'll prioritise your onboarding.
AI ticket deflection live in 14 days. Mention it in your message and we'll get you onboarded the same week.